Since 1912, KLINGER has provided trusted fluid control and sealing services to Italy. For many years, operation has been focused in northern Italy, where key sites Locate di Triulzi, Rho, and Pray provide the bulk of business support. As customer needs evolved, the team required an additional location farther south, in order to expand presence and provide resident expertise to more distant regions. Consulting with local experts narrowed the options down to one clear choice: Maddaloni. Strategically located in Campania and fortified by robust transport, this new KLINGER service center will reduce lead times and improve responsiveness for customers in the southern regions of Italy.
Faster and more frequent
According to Domenico Iuliano, Technical Manager Sealing of KLINGER Italy, keeping a local presence is the best way to provide service tailored to each customer’s needs. “The Maddaloni site enables us to provide direct support to Southern Italy, allowing us to directly visit customers if a problem arises and study a solution together,” he says.
“We can offer faster deliveries, more frequent visits, and direct technical support to our customers in the south.”
Caption: Domenico Iuliano, Technical Manager Sealing of KLINGER Italy
Contacts mentioned in the article:
Domenico Iuliano, Technical Manager of KLINGER Italy
Balancing local with global
Across the KLINGER family, success is driven by parsing the nuances of regional needs via the hire of native staff with cultural fluency. While the Maddaloni service center will provide trackable improvements to stocking and delivery, it will also provide a direct link to southern Italy through local hiring and in person customer support. The team is native to Bucciano and the surrounding area, and new onsite employees will include operation and production roles.
Further, a new local sales representative will work to expand ties across the region, creating better lines of communication and allowing the team to anticipate needs with more accuracy. Of course, the rest of KLINGER is also at the team’s disposal, integrating regional expertise with the full scope of the organization’s knowledge. This balance of both worlds, local with global, is where KLINGER excels. As Domenico explains, “Knowledge and best practices are exchanged continuously to ensure consistency and efficiency. It represents a tangible commitment to being present and supportive throughout the Italian territory.”
